Digital Identity Expansion in Social-Protection Delivery

Abstract

Background: Questions surrounding digital identity are administrative as well as legal because institutional practice can influence social protection, consistency, and accountability.

Objective: Our objective was to determine how institutional arrangements concerning digital identity influenced implementation consistency and outcomes related to social protection.

Methods: Evidence from 13 jurisdictions and 17 institutions was assessed in a mixed-method observational design. Standardized coding of documentary and administrative material was supplemented where appropriate by stakeholder or practitioner data, followed by descriptive and multivariable analysis.

Results: Only 56% of institutions met the predefined standard for consistent procedures around digital identity. Settings with stronger coordination performed 30% better on the principal measure. The recurring constraints were insufficient capacity and uncertainty over institutional responsibility.

Conclusion: Implementation conditions appear decisive for the effectiveness of policy relating to digital identity. Accordingly, digital identity governance should combine reliable authentication with clear accountability and safeguards for users who face access barriers.

Study design: program implementation study.

Publication history: Originally published in print on 15 June 2021, Volume 1, Article 9. Online abstract record added on 16 September 2026. Full-text PDF will be added when the digital galley is ready.